Celine Dion has decided to postpone all of her show business activities indefinitely, in order to focus 100% of her attention on her husband Rene, their family, and associated health issues. Since Renes surgery last December to remove a cancerous tumor, its been a very difficult and stressful time for the couple as they deal with the day-to-day challenges of fighting this disease while trying to juggle a very active show business schedule, and raise their three young children. Celine has also been fighting an illness that has caused inflammation in her throat muscles, and has not been able to perform any of her scheduled shows in Las Vegas since her last show on July 29th. She has still not recovered from this condition. I want to devote every ounce of my strength and energy to my husbands healing, and to do so, its important for me to dedicate this time to him and to our children. I also want to apologize to all my fans everywhere, for inconveniencing them, and I thank them so much for their love and support. said Celine. During this hiatus, Celine will cancel her shows at the Colosseum at Caesars Palace until further notice. She will also cancel her tour of Asia, previously scheduled for the fall of this year. Celine and family have requested that their privacy be respected at this time. ***** FOR TICKET REFUNDS, PLEASE REFER TO THE GUIDELINES BELOW: 1. TICKET REFUND WILL START MONDAY, AUGUST 18. 2. NO TICKET, NO REFUND. 3. REFUND CAN ONLY BE PROCESSED FROM POINT OF SALE. 4. For those who bought from SM STORE, please proceed to MALL OF ASIA ARENA box office. FOR CASH TRANSACTIONS 1. Upon surrender of tickets, branch will refund in cash at face value of the ticket. 2. Branch will ask customer to sign at the back of the ticket acknowledging receipt of refund. FOR CREDIT CARD TRANSACTIONS (BRANCH PURCHASE-OVER THE COUNTER) 1. Upon surrender of tickets, branch will prepare and fill out CREDIT CARD VOUCHER FORM to request for reversal of card transaction (2 copies). 2. Branch will ask customer to sign at the back of the ticket and voucher acknowledging receipt of refund reversal. Please indicate on the voucher the TRANS ID for reference. 3. Branch will give one copy of the voucher as proof of receipt of ticket. 4. Branch will advise customer that credit card reversal will take 10-15 banking days. Interest/bank charges that their credit card has charged may not be reversed, though some credit card companies also reverse interest/bank charges. This is subject to their credit card company’s regulations. 5. After 15 banking days and customer hasnt received the reversal to their credit card billing statement, customer must email us at customercare@smtickets and attach the voucher as reference. We will coordinate with the branch regarding the status of the reversal. FOR CREDIT CARD TRANSACTIONS (ONLINE AND REDEEMED) 1. Upon surrender of tickets, branch will prepare and fill out CREDIT CARD VOUCHER FORM to request for reversal of card transaction (2 copies). 2. Branch will ask customer to sign at the back of the ticket and voucher acknowledging receipt of refund reversal. Please indicate on the voucher the TRANS ID for reference. 3. Branch will give one copy of the voucher as proof of receipt of ticket. 4. Branch will advise customer that credit card reversal will take 10-15 banking days. Interest/bank charges that their credit card have charged may not be reversed, though some credit card companies also reverse interest/bank charges. This is subject to their credit card company’s regulations. 5. After 15 banking days and customer hasnt received their reversal to their credit card billing statement, customer must email us at customercare@smtickets and attach the voucher as reference. We will coordinate with SM Tickets Accounting regarding the status of the reversal. FOR ONLINE TRANSACTION (UNREDEEMED) 1. Customer to email SM Tickets at customercare@smtickets for reversal. 2. Customer needs to email CLAIM TICKET VOUCHER as reference. 3. CUSTOMER CARE to advise customer that credit card reversal will take 10-15 banking days. Interest/bank charges that their credit card has charged may not be reversed, though some credit card companies also reverse interest/bank charges. This is subject to their credit card company’s regulations. 4. After 15 banking days and customer haven’t received their reversal to their credit card billing statement, customer must email us at customercare@smtickets and attach the voucher as reference. we will coordinate with accounting as to the status of the reversal. CUSTOMER CARE will give reversal reference number for customer to follow-up with their credit card company. SM TICKETS cannot directly transact or inquire with their credit card company. 5. CUSTOMER CARE will email customer that the reversal has been facilitated. FOR THOSE CUSTOMER WHO BOUGHT IN MANILA BUT ALREADY RETURNED TO PROVINCE ** this is applicable only if it is impossible for customer to return to the original branch (e.g. Ticket was bought in Manila but customer has returned to Visayas or Mindanao or Northern/Southern Luzon) 1. Customer can proceed to the nearest provincial branch and ask for refund 2. Branch to check where the tickets were bought 3. Follow steps above for the refund
Posted on: Thu, 14 Aug 2014 07:12:10 +0000
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