Central Boutique Inn Opportunity: Guest Service Officer Greet, register and service guests in a friendly and courteous manner according to hotel and sustainability standards. Position Requirements · Immediately greet guest and offer to assist with their needs. · Register and assign guests to hotel rooms. · Establish method of payment and verify credit. · Make and confirm reservations. · Compute bills, collect payments, and make change for guests. · Transmit and receive messages, using telephones or PMS system. · Respond to guest requests in a timely manner. · Receive and resolve guest complaints, elevating to supervisor if necessary. · Secure guests valuables in hotel safe or safe-deposit boxes. · Perform bookkeeping activities, such as balancing accounts and conducting audits. · Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. · Practice safe work habits, wear protective safety equipment and follow standards. · Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. · Ensure overall guest satisfaction. · Perform other duties as requested by management. Experience · High School diploma or equivalent preferred. · Previous customer service experience or equivalent. · Knowledge of reservations software preferred. Work Environment and Context · Work schedule varies and may include working on holidays, weekends and alternate shifts. · Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Interested candidates email CV to: sales@centralboutiqueinn
Posted on: Sat, 10 Jan 2015 16:46:11 +0000
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