City Bank Limited. Customer Service Executive-Call Center.Cards Officer, Service Delivery-Service Delivery.Operations Assistant Manager/Associate Manager/Manager, Treasury Mid-Office-Treasury Operations.Operations Application Deadline : Nov 24, 2014 Job Description / Responsibility SERVICE DELIVERY OPERATIONS: This role is primarily responsible to ensure on time and error free input of account/ transaction processing of customer requests received from branches. Other responsibilities of the role include- Ensuring control and compliance and continuous process improvement. Initiating & monitoring all types of account opening & closing process and transactions maintenance as and when required. Maintaining liaison with internal departments for smooth operation and service. Managing projects and participates in the process reengineering as and when required. REPORTING AND MIS CARDS OPERATIONS: This role is responsible for Reporting and MIS related activities MIS Reporting of all Credit & Debit Cards Statistic report of Credit and Debit cards and Quarterly reports for Bangladesh Bank. SETTLEMENT AND ACCOUNTS CARDS OPERATIONS: This role is responsible for processing of Merchant payments by account transfer, Pay Order, EFTN and cards payment. Processing of merchant payments through Finacle after getting necessary reports from TWCMS on daily basis. Preparing pay orders after getting necessary reports from TWCMS on daily basis. Process cards payments received by branches on daily basis. PERSONALIZATION & LOGISTICS CARDS OPERATIONS: Fetching the data from card management system and upload into card/PIN personalization application and generate PIN through batch process with 100% accuracy. Maintaining the daily production register flawlessly & preserve the daily production logs without error. Maintaining interdepartmental communication & communicate with relevant stake holders for urgent card delivery. Job Nature Full-time Educational Requirements 4 years of Graduation/ Masters in business discipline from a reputed university. Experience Requirements At least 1 year(s) Additional Job Requirements 1-2 Year experience in related field is preferable. Sound knowledge in Microsoft-Office, especially in MS-Excel, MS- PowerPoint & MS- Access Excellent interpersonal and communication skills Multi-tasking ability & able to work under pressure Good analytical and problem solving skills Good at record keeping and report preparing Knowledge on General Banking rules and guidelines Job Source Bdjobs Online Job Posting Job Summary Published On: Nov 18, 2014 Job Nature : Full-time Experience: At least 1 year(s) Gender : Both Job Location : Dhaka
Posted on: Fri, 21 Nov 2014 08:59:07 +0000
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