Client Support Analyst Needed In Houston, TX 77079 As a global specialist in energy management with operations in more than 100 countries, our customer offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centers & Networks and Residential. Focused on making energy safe, reliable, efficient, productive and green. We seek a Client Support Analyst to work with our customer’s Client Management team. This individual will assist a group of key account managers in meeting client expectations. Key job responsibilities include communicating with clients at a plant and corporate level via reports, online deliverables, information gathering, phone interaction and meeting participation through utilization and expertise in Excel and Power Point. The required character traits and job accountabilities are listed below. Character Requirements: Integrity: demonstrates this in all interactions. Decisiveness: has the ability to sort through information and make appropriate and timely decisions. Initiative: recognizes and acts on what needs to be done without being asked to do it. Diligence: energized by being diligent in meeting deadlines and completing tasks on time. Thoroughness: pays close attention to detail and produces accurate work in a timely fashion. Responsibility: understands expectations and follows through in accomplishing them. Position Responsibilities: • Responsible for producing & generating client reports • Support client team in presentations and meetings. • Provide client training on client website • Coordinate the receipt of internal & external energy invoices • Identify anomalies in invoices and investigate those issues • Facilitate rollout between client and Utility Bill Management (UBM) Implementation Team • Function as the primary client contact after UBM implementation is complete • Facilitate new client rollout with internal & external teams • Establish relationships with clients at the plant and corporate level when needed • Field customer inquiries • Initiate budget process and communicate with client during setup process • Understand & adhere to the processes and controls for this customer • Elevate and communicate potential breakdown of systems, policies and procedures • Contribute to process enhancement & new process development Essential skills and qualifications: • Strong customer service, analytical and organizational skills • Proficiency in Outlook, Word, Excel & Power Point • Strong initiative and ability to work in a fast paced, changing environment • Strong communication and composition skills, specifically with plant and corporate level management • Bachelors degree or equivalent experience in business Non-essential skills and qualifications: • Energy industry terminology and standards preferred This is a 90-day temp to direct hire opportunity with an annual salary range of $40,000 to $45,000. Benefits: • A growing company with a positive industry reputation • Recognized leader in a market where energy services are in demand • Entrepreneurial company with a positive corporate culture • Competitive salary and bonus opportunities • Benefits which include 401(K), Bonus Plan, health, life, dental, vision insurance, short and long term disability, tuition reimbursement, and more.......
Posted on: Wed, 05 Feb 2014 17:38:21 +0000
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