Clinical Case Manager Placidway - Lahore The ideal candidate must have an entrepreneurial mindset, drive and motivation to be successful. Main responsibilities: Managing patient cases and responding to patient inquiries; Processing all phases of the patient clinical assessments, handling diagnostics information, liaising with international medical centers, etc.; Ensuring exceptional customer experience; Conducting quarterly service provider reviews and relationship building; Liaising with the team to ensure highest level of customer satisfaction; Working with other company teams to provide comprehensive services; Call and provide all evaluation and coordination services remotely to the customers; Manage customer pipeline using customer relationship management (CRM) applications; Communicate clearly and professionally verbally and in writing; Represent the company and its products in an ethical and professional manner; Cultivate and maintain good customer relationships; Develop partnerships and alliances; Manage special company projects assigned to increase team performance and productivity. Key Requirements: Professional level experience in a virtual environment; candidates will be asked to demonstrate record (can be through references, etc.); Clinical training through working as a nurse/doctor/pharmacist would be considered a major plus; Experience in working with patients a/o in sales department; Ability to be trained on relevant customer relationship management software applications to manage clients / patients; Solid computer skills – proficient in Microsoft applications; A minimum of four (4) years relevant working experience; Proven track record in meeting performance objectives; Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background; Effective listener and understanding customer expectations; Ability to quickly establish rapport with Clients; Ability to work remotely, reaching international customer base; Shows/practices a commitment to ethical conduct; Works well under pressure and does not waiver in working as a team; Internet savvy to research customer details; Availability to work a flexible schedule; Fluent in English, both speaking and writing. Other languages like Spanish, Arabic, Russian, Chinese, etc. are considered a plus. Details: Location: Telecommuting/Home/Virtual requiring stable internet connection This is a contract job.
Posted on: Sun, 11 Jan 2015 16:01:39 +0000
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