Closing Date: 2013/12/18 District Support Representative Manitoba Hydro has been named both a Top 100 Employer for the 4th year in a row and Top 25 Manitoba Employer for the 3rd year in a row! Why? Great Benefits - Competitive salary and benefits package - Pension and working conditions that provide for a balanced approach to work, family life and community - Nine day work cycle which normally provides every other Monday off Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitobas best as we continue to build a company that supports innovation, commitment and customer service. We are seeking an experienced District Support Representative for a permanent part-time position for Berens River, Manitoba. You will be required to travel to the Customer Service Centre. You will perform a variety of complex duties, provide customer information service responding to telephone, counter, and written queries and initiate action to comply with requests and resolve problems or concerns diplomatically. Responsibilities: - Provide prompt, courteous and effective telephone and counter service to customers requiring assistance with their account, service or related matters. - Provide detailed account analysis as required in dealing with customers. - Review metered consumption. - Receive and analyze data on the Customer Service Systems for billing and collection purposes ensuring all available required information is recorded accurately. - Will be required to assist with: District work orders, time entry, wiring permits, issue receipts for customers at the counter, and prepare bank deposits. - Assist as required with the collection of delinquent accounts. - Work on a rotation basis to maintain inquiry service. - Will be required to travel to the Customer Service Centre and work out of there approximately 25% of the time. Qualifications: - Grade 12 education or equivalent with proficiency in Mathematics, typing ability of 40 w.p.m., and two years related customer service experience. - Working knowledge of Microsoft Word, Excel, Outlook and the Internet. - Capable of dealing in a tactful and courteous manner with the public and staff with the ability to handle confidential information with discretion. - Possess a valid Province of Manitoba Drivers Licence. Apply Now! For referral and assistance contact the Operational Jobs office at 1-888-341-2336 or 204-341-2336 or on the website at hydro.mb.ca/careers. The deadline for applications is December 18, 2013. We thank you for your interest and will contact you if you are selected for an interview Posted by Theresa Beardy, Operational Jobs Coordinator
Posted on: Fri, 29 Nov 2013 16:00:36 +0000
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