Comcasts Lobbyists Hand Out VIP Cards To Skip the Customer Service Wait An anonymous reader writes: A lengthy story about how David Gregory lost his job hosting Meet the Press holds an interesting tidbit: Comcasts team of lobbyists regularly hands out VIP cards to influential (and influence-able) people in Washington that lets them bypass normal customer service and fast-track their support problems. Its government-affairs team carried around Well make it right cards stamped with priority assistance codes for fast-tracking help and handed them out to congressional staffers, journalists, and other influential Washingtonians who complained about their service. A Comcast spokeswoman says this practice isnt exclusive to DC; every Comcast employee receives the cards, which they can distribute to any customer with cable or internet trouble. Nevertheless, efforts like this one have surely helped Comcast boost its standing inside the Beltway and improve its chances of winning regulatory approval for its next big conquest: merging with the second-largest cable provider in the country, Time Warner Cable. (The David Gregory article is worth a look on its own, too; it shows how Comcasts purchase of NBC has led to interference in NBCs attempts at real journalism.) Read more of this story at Slashdot. ift.tt/1AUuCDZ
Posted on: Tue, 23 Dec 2014 07:32:16 +0000
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