Command Centre Quality Assurer x 4 Vacancies Category: QA / QC Jobs in South Africa Industry: Department Of Social Development Posted: Oct 30, 2014 Share on Facebook0Share on Google+1Tweet about this on Twitter2Share on LinkedIn0 Department of Social Development Vacancies COMMAND CENTRE QUALITY ASSURER 4 POSTS Three-year fixed term contract Directorate: Victim Empowerment Programme (Gender Based Violence Command Centre) SALARY : R270 804 per annum plus 37% of salary in lieu of benefits CENTRE : Pretoria REQUIREMENTS : An appropriate Bachelor’s Degree/National Diploma or equivalent qualification PLUS minimum of three years’ experience in providing quality assurance services. Knowledge of the Public Service Legislation. Knowledge and understanding of call centre practices, systems and processes. Knowledge and understanding of quality assurance framework or practices, systems and techniques. Knowledge and understanding of the application of Batho Pele principles. Knowledge and understanding of the social development environment and programmes. Competencies needed: Communication (written and verbal) skills. Planning and organising skills. Problem-solving skills. Diagnostic and analytical skills. Project management skills. Computer literacy. Coordination skills. Facilitation and presentation skills. Client orientation skills. Policy development and analysis skills. Monitoring skills. Report writing skills. Research skills. Interpersonal and liaison skills Attributes: Ability to work under pressure. Ability to work in a team and independently. Innovative and creative. Assertiveness. Achievement orientated. Cost Consciousness. Business Ethics. Confidentiality DUTIES : Key Responsibilities: Determine quality standards and procedures and ensure compliance thereof. Monitor and advise on the performance of the gender-based violence command centre services and produce reports on performance against set quality standards. Conduct surveys to assess the quality and efficiency of command center services. Monitor calls to identify customer needs and expectations. Design and review the gender-based violence command centre scorecards and advise on necessary changes to enable the call centre to achieve the required services quality. Assess and identify training needs and facilitate training interventions for call centre staff. Conduct research and keep abreast of new trends and best practice in the quality assurance field. ENQUIRIES : Ms T Moloi/Mr B Futshane Tel: (012) 312-7362/7982 APPLICATIONS : The Director General, Department of Social Development, Private Bag X901, Pretoria, 0001, Physical Address: HSRC Building, 134 Pretorius Street FOR ATTENTION : Ms E de Waal CLOSING DATE : 7 November 2014 NOTE : A curriculum vitae with a detailed description of duties, the names of two referees, certified copies of qualifications and identity document must accompany your signed application for employment (Z83). Shortlisted candidates for SMS posts will be required to undergo competency assessment. The successful candidate will sign an annual performance agreement, complete a financial disclosure form and also be required to undergo a security clearance. If the candidate is applying for an OSD post, certificates of service must be attached to the CV. No faxed or e-mailed applications will be considered. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA). Failure to submit the requested documents will result in your application not being considered. Personnel suitability checks will be conducted on short listed candidates and the appointment is subject to positive outcomes of the checks. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within three months after the closing date of this advertisement, please accept that your application was unsuccessful. “The Department of Social Development supports persons with disabilities
Posted on: Thu, 30 Oct 2014 09:30:21 +0000
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