Company Name : HCL Technologies Limited Skills Required : L1 Command Center", troubleshooting, "Data Center Monitoring", Unix, Windows,"data Center" Experience Required : 0 - 1 Year(s) Job Location : Bangalore, Chennai Interview Date : 05 September 2013 - 07 September 2013 Interview Time : 10:00 a.m - 02:00 p.m Job Description : Strong verbal and written communication skills. - Able to handling Global Customers. - Should be ready to work in 24X7 environments, rotating shifts & rotating weekly Offs. - Will have to work in the current role for at least 18 months before any internal movement. - Candidates from Data Center Monitoring background will be preferred or trainable resource. - Basic Knowledge of Unix/Windows/Backup will help for first level support in few projects. It is not mandatory that you will be troubleshooting each and every alert. In most of the projects we have Catch and Dispatch. - SPOC for each and every business critical issue. - Event monitoring and co-relation skills. - Good knowledge of IM/PM/CM etc...(Preferred). - Coordinate and manage relationships with vendors and support track. - Responsible for manage daily/weekly/monthly performance report. - Outage (Sev1) handling. - Real time acknowledgement and ownership of IT infrastructure alerts. - Quickly address the critical alerts and follow up with respective teams till the resolution. - Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts. - Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team. (In few Project Customer will not allow this due to access issue.) - Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines. - Will be working on Server Monitoring, Hardware Monitoring, Network Monitoring, Backup Monitoring, Batch Job (Job Scheduler), ITSM Tools (Remedy, Service Now) etc... These are the standard tools we use for DC Monitoring. It is not necessary in all project we will have these tools. Interview Venue : Sterling Technopolis: HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi, Contact person -Geetha
Posted on: Wed, 04 Sep 2013 11:48:02 +0000
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