Congratulations! You scored a 100% on our practice test by answering 20 questions correctly. Please scroll down to review your results. -------------------------------------------------------------------------------- 1. A technician is adding a company video from a video cassette to the companys website. Which of the following devices should be used to complete this task? A. Video capture card B. Video card C. Windows Easy Transfer cable D. Super I/O card 2. Corrupt Windows XP system files are keeping a PC from booting. Which of the following is the best option to resolve this issue? A. Automated System Recovery B. Emergency Repair Disk C. Recovery Console D. NT Repair Disk 3. Which of the following boot devices would a technician use for RIS? A. Tape drive B. Zip drive C. Network D. HDD 4. Which of the following ports would Windows Firewall need to make an exception for in order to allow FTP access? A. 21 B. 80 C. 443 D. 3389 5. 80 mm and 120 mm are common sizes for which of the following PC components? A. Processors B. Case fans C. Heat sinks D. Video cards 6. Which of the following is the most common way to cool a CPU? A. Water cooling B. Heat sink C. Case fan D. Air conditioning 7. Which of the following connections must be paired first with the device before use? A. Bluetooth B. Infrared C. Wi-Fi D. Ethernet 8. A user reports that they walked away from their laptop for 30 minutes and when they came back the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but neither worked. Which of the following should the technician do first? A. Plug in an external monitor to test the video card B. Run a check disk scan to verify there is no corruption C. Check if the laptop is now on battery power D. Have the LCD screen replaced with a known good screen 9. Which of the following connectors is commonly used on a coaxial cable? A. RJ-45 B. HDMI C. BNC D. RJ-11 10. Which of the following best describes a situation that would require STP cable? A. Installation in an area with low EMI B. Installation in an area with high EMI C. Installation in an air handling space D. Installation in an area with high humidity 11. Which of the following will allow the use of BitLocker if the computer does not have a TPM chip? A. External hard drive B. SCSI hard drive C. USB key D. CD-ROM drive 12. A user notices that the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform first? A. Reseat in the docking station B. Reinstall the operating system C. Remove and reseat the battery D. Replace the laptop battery 13. Which of the following is considered social engineering? A. Taking advantage of faults in the design of software to gain access B. Claiming to be someone else and asking for a reset of a login password C. Designing a computer virus which collects credit card information from files D. Asking a customer for information about a problem with their computer 14. Which of the following is considered social engineering? A. Forging a login account on a server in order to gain access to a system B. Posting confidential information on a public website C. Entering a facility by posing as a telecommunications contractor D. Sending a computer virus by email 15. Which of the following is the purpose of thermal compound? A. To facilitate the transfer of heat from the CPU to the heat sink B. To facilitate the adhesion of the CPU to the heat sink C. To facilitate the reduction of heat to the heat sink D. To assist in insulating the CPU from electrical damage 16. A technician takes notes while a customer explains the potential issue. Which of the following parts of the troubleshooting process does this represent? A. Establish a theory B. Document findings C. Identify the problem D. Verify full system functionality 17. A customer reports that their computer is displaying "operating system not found" while booting. The technician confirms that the computer booted fine the previous day and that no devices were added. The technician also confirms that no software changes were made to the system from the previous day. Which of the following is the problem? A. The network cable is unplugged B. A diskette was placed in the disk drive C. The keyboard is unplugged D. The system has been infected with spyware 18. The portion of a disk or drive that contains the MBR is known as the: A. boot sector B. primary partition C. extended partition D. boot partition 19. A customers system is infected with a virus. The technician removes the virus and updates the antivirus definitions. Which of the following steps of the troubleshooting process has the technician performed? A. Document findings, actions and outcomes B. Establish a plan of action to resolve the problem C. Verify full system functionality and implement preventative measures D. Test the theory to determine the cause of the problem 20. Which of the following describes a Quad Core processor? A. A CPU with four direct channels to the FSB B. Four CPU cores operating off one CPU package C. A PC with four unique processors D. A CPU with four cache memory locations Site Code: goopt21 Copyright © 2012 CBT Campus, LLC. All rights reserved. Cisco, CCENT, CCNA, CCSP, CCIP, CCVP, CCIE, CCDE and CCNP are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks and logos are properties of their respective owners. Copyright Info | Privacy
Posted on: Fri, 30 Aug 2013 14:30:42 +0000
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