Coordinator, Call Center Triton College Oversee the daily operations of the colleges Call Center; provide leadership and training to staff and other college personnel. RESPONSIBILITIES: 1. Coordinates, supervises, evaluates, and participates in all operations of the Call Center. 2. Directs and manages employees to ensure maximum productivity, efficient and effective workflow, teamwork, and personal development. 3. Ensures maintenance and integrity of prospective/current student communication management software systems. 4. Maintains cooperative relationships with other college areas to facilitate and improve services to students. 5. Prepares materials and aids for use in the education and training of the college community; coordinates and participates in the delivery of training programs and workshops as appropriate. 6. Assists with the Welcome Center operations as requested. 7. Assists with the preparation of the annual budget for area of responsibility. 8. Participates on various college committees. 9. Performs other duties as assigned by supervisor. SUPERVISION: RECEIVED 1. Under the direct supervision of the Director, Admissions Services. PROVIDED 1. Supervision exercised over assigned Classified, hourly, and work study staff. Minimum Qualifications: EDUCATION: Bachelors Degree in Education, Business Administration, Marketing, or related field. Masters preferred. EXPERIENCE: Minimum three years experience in a position with heavy customer contact, working with diverse populations; supervisory experience and experience in a community college environment required. KNOWLEDGE: Must have full working knowledge of Family Educational Rights and Privacy Act (FERPA). Experience and knowledge of mainframe and computer software systems. SKILLS: Ability to use good judgment and to interact effectively in an educational environment. Demonstrated effective oral and written communication skills. Preferred Qualifications: Posting Date: 09-25-2014 Closing Date: 10-19-2014 Special Instructions to Applicants: 1. Annual salary of $51,020 https://jobopenings.triton.edu/applicants/jsp/shared/frameset/Frameset.jsp?time=1412113904031
Posted on: Tue, 30 Sep 2014 21:52:03 +0000
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