Credit Analyst CO-OP Member Center - Fort Worth, TX Full-time, Part-time CU Cooperative Systems, Inc. Job Description CO-OP Member Center Credit Analyst 1 ESSENTIAL DUTIES AND RESPONSIBILITIES: Evaluates loan applications for quality, accuracy, and decisions them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution. Provides leadership, guidance and supervision to Contact Center representatives. This position has various responsibilities relating to the productivity, quality, and efficiency of the individuals in the Contact Center, as well as the Company as a whole. Credit Analyst 1 will decision phone, Internet, indirect, Expresslink, remote login and data entry applications. The Credit Analyst 1 will also monitor the quality, efficiency, and accuracy of the loan applications taken by contact center representatives. 1. Credit Analyst 1 will know all facets of the contact center loan application processing as well as the Credit Analyst duties 2. Multitask in monitoring several different Remote Login indirect loan queues in addition to internet and phone applications. 3. Operate a multitude of different loan processing systems including --but not limited to-- APPRO Systems LoanCenter, Origins, CUDL3, Lendpro, StreamLend, Teres, DILLS and Groove Car’s AppTrac. 4. Finalize all non-level 2-agent and empowered agent loan applications. 5. Assist in ongoing training for TLC employees. Assist with training in new technology and new client programs 6. Maintain evaluation information and on-going quality control documentation for Contact Center employees 7. Evaluate and maintain the quality and accuracy of the information templates, including rate changes and promotional information as needed. Credit Analyst 1 will have a continuous working knowledge of all information templates 8. Participate in tracking the progress of Contact Center representatives 9. Conduct agent Lending Skills Development sessions 10. Ongoing support of cross-sell products QUALIFICATIONS, SKILLS AND ABILITIES: Ability to work flexible hours to accommodate 24 X 7 department needs Thorough understanding of, and ability to read, all three credit bureaus: Equifax, Experian, and Trans Union Thorough understanding of Credit and Lending. Knowledge of the operation of financial institutions Strong written and oral communication skills Strong PC and Software skills, especially with Excel Call Center experience EDUCATION and/or EXPERIENCE: 6 months or more previous experience in a loan call center position. This job description does not contain a comprehensive list of all duties, activities or responsibilities that may be assigned. Other duties, activities and responsibilities may be assigned due to job function change and business needs. The company reserves the right to amend or modify this job description at any time. SKILLS AND ABILITIES Clear verbal communication, written communication, and reading comprehension in English Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email) Basic use of standard office equipment (i.e., telephone, computer) Strong interpersonal and customer service skills Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills Application of good judgment and decision making Ability to work efficiently both independently and as part of a team Ability to prioritize work to meet deadlines and productivity goals Ability to work under pressure and cope with stress effectively PHYSICAL DEMANDS Must be able to sit in a chair for extended periods of time Must be able to regularly speak and hear via telephone headset Must be able to regularly type on a keyboard and use computer mouse If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of professionals supporting the credit union industry, please forward your resume and cover letter to Human Resources at [email protected] for consideration. Due to the large number of responses, we will only be able to respond to those that are selected for interviews. CO-OP Member Center offers a competitive salary, lucrative incentive program and comprehensive benefit plans. EOE.
Posted on: Fri, 09 May 2014 21:00:25 +0000
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