Currently recruiting for permanent Process Engineers to work within a global banking institution based in Johannesburg and the surrounding areas. Overall Job Purpose: To ensure effective and efficient business value streams and optimal integration of processes, people and technology by interactively analysing, researching, designing, recommending and implementing innovative and cost efficient business processes. To ensure operational excellence and optimisation of total operational spend regarding the business unit and/or cluster budget, by focusing on opportunities across all value chains and across the Group. Accountability: Process Optimisation and Design Outputs to deliver this accountability: - Conduct business process improvement initiatives aimed at improving efficiencies and effectiveness of operations, by liaising and advising managers. - Identify the scope (core and sub–processes) and life cycle of business processes within area of responsibility taking into account the Clients’ standards. - Ensure that processes and procedures as well as system designs are integrated into a single business solution. - Apply scientific principles and business inputs to refine and re-engineer as-is business process (as well as newly to be refined processes) into best scenario to-be processes to enhance customer experience and profitability. - Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals. - Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders. - Conduct pro-active detection of process bottle-necks and high level operational value chain. - Promote the generic functionality and end-to-end value chain ownership rather than silo thinking and behaviours, i.e. by managers so that designs can be shared. - Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning. - Define process performance criteria and requirements in terms of time, cost, resources (people, systems, financials) etc. - Proactively participate in business efficiency improvement forums and to play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received. - Act as coach to business (line managers) and other process custodians regarding process re-engineering and improvement methodologies and principles. - Interact and network with own management team and other SBU process engineers (custodians) in order to ensure alignment and integration of operations. Accountability: Business Analysing Outputs to deliver this accountability: - Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment - Measure and baseline all current main value chains performance and comparison of the to–be process performance. - Provide and identify opportunities for optimisation improvements of operational cost base and where process methodologies can be applied. - Apply basic and advances methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements. Accountability: Project Management - Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities. - Manage and coordinate implementation efforts of enhancements and change initiatives. Ensure inputs are provided to changes are reflected on appropriate Client supporting and training documentation. - Ensure all projects and change initiatives impacting a single area are well coordinated and change impact is controlled. - Deliver project objectives to achieve desired quality and impact, within time period planned and within approved budget Accountability: Business Alignment & Subject Matter Expert (SME) inputs; - Maintain interaction with business analysts, change agents as well as project managers to create synergies before / during / after process re-engineering and implementation. - Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated. - Ensure that promises to business are met and delivered, and highlight constraints for implementation time periods - Identify impact of process changes on Job Descriptions of staff that executes work within the process. - Test policy and procedural manuals, job aids, quick references and training material to ensure the logics and to ensure that the manuals support the changes. - Provide input to training of users on development, improvements and enhancements to business processes. Accountability: People Management (When Required) - Oversee the activities of a team to ensure effective delivery of process design/engineering. - Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members. - Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed. - Establish and maintain a succession plan for the team. - Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources. - Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year. - Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member. - Motivate to and obtain approval from the manger for any additional headcount for the team. - Approve leave requests for team members and create leave plans to ensure adequate coverage. - When required, initiate disciplinary processes for team members calling on support from Human Resources when required. - Resolve grievances raised by team members and escalate only if required. - Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with. - Motivate team members and ensure that their efforts are recognised. - Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team. Education and Experience Required - NQF level: NQF Level 7: Honours/Masters Degree - Qualifications Required (Essential): Degree, (ideally post graduate degree) - Qualifications Required (Preferred): Formally acknowledged qualification required: - BTech / B Eng / Bsc: Industrial engineering preferable (or Mechanical, Electrical or - Chemical will also be advantageous) - Lean or six-sigma qualifications Knowledge & Skills: Essential - 3-5 years in process optimisation roles - Scientific methodologies associated with efficiency improvements, i.e. queuing theories, BPR and Lean methodologies Preferred: - Ideally 1-2 financial services - Lean or six-sigma experience Essential Knowledge: - Process re-engineering methodologies - Business Case formulation - Facilitate workshops and problem solving meetings - High level of mathematical and statistical knowledge - Project planning: timelines, scope and resources - Executive level Reporting: utilising Excel and Power point - Relationship Building Preferred Knowledge: - Financial analysis for financial statements - Non-linear programming( mathematical problem solving) Competencies: - Creating and innovating - Analysing - Planning and Organising - Adapting and responding to change - Writing and Reporting - Formulating strategies and concepts - Deciding and initiating action - Learning and researching Should you be interested or know of anyone who would be suitable please contact me on diane.robertson@allaboutxpert or +27 11-460 6202 or +27 83 685 0688 *For privacy purposes please do not comment on this post, should you have queries, kindly Facebook message or Email me directly*
Posted on: Thu, 28 Aug 2014 11:49:09 +0000
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