Customer Experience Disconnect – Really? - via Genesys Blog I - TopicsExpress

Customer Experience Disconnect – Really? - via Genesys Blog I prefer to discuss positive and happy customer experiences more than negative customer ones. However, my recent experience with a company with which I do business highlights a great use case of disconnects in the customer experience. I own a rental property where I pay for the utilities. I had the bill for my internet Read More > via Genesys Blog bit.ly/19ZED5G ow.ly/2A5j3b

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