Customer Service/Purchasing Coordinator - Syracuse, NY A successful ISO 9000 registered company seeks a full time Customer Service/Purchasing Coordinator on first shift (8am to 4:30pm Monday thru Friday). This position is responsible for developing and maintaining customer relationships, advocacy, and ensures management awareness of customer issues and concerns. MAJOR RESPONSIBILITIES: • Responsible for receiving and/or initiating customer contact regarding delivery dates or order issues. Provide an accurate and prompt response to all inquiries. Handle all inquiries expeditiously and with a proper sense of urgency, regardless of method of receipt (fax, e-mail, telephone or mail). Accurately document all customer transactions and communications for future reference or follow up. Communicate internally to insure optimum customer service. Assure that all contract review requirements for customer purchase orders are satisfied and confirmed to customer. • Review current and historical manufacturing data to calculate and prepare new pricing for existing customers. • Prepares purchase orders and follows up orders to expedite delivery and shipment. Obtains certifications of delivery and conducts check against order. Coordinates delivery dates for outside goods and services to best support manufacturing plans. • Ensure management’s awareness of potential customer issues relating to customer satisfaction. Advise others of any customer service issues or specific customer situations that warrant their involvement or attention. • Maintain purchasing files: purchase orders and their status, completed order file and purchasing database using manufacturing software. • Monitor current suppliers’ goods and services and deal with issues as appropriate. • Participate in scheduled manufacturing and backlog meetings to identify and correct problems. • Enter sales order information into the system. Maintain customer record files in accordance with established policies and procedures. Create manufacturing work orders that allow manufacturing to create a product. • Maintain a neat and orderly work area, returning documents to their respective files promptly. • Interface with customers and company personnel to coordinate deliveries, report major delivery problems and ensure that customer requirements are understood. • Enter data and maintain databases for open orders, shipments and invoices. Create customer invoices. • Maintain customer master file, and files for sales documents, invoices, and credit and debit memos. Initiate and facilitate credit and debit memos. • Work with new and existing vendors to continually improve the value equation of material, outside services and delivery. • May assemble shop packages. May work with Estimating/Engineering to ensure all necessary data required for production is included in each order. • Monitor status of manufacturing to forecast items and initiate manufacturing orders to meet forecasted demand. • Assist in answering the telephone. TECHNICAL SKILLS: • Ability to interact well with others through good listening and communication skills. • Excellent oral and written communications skills for constant effective internal and external communication ensuring optimum customer service and productivity. Speaks clearly and persuasively in positive or negative situations. Diffuses situations with customers for a positive outcome. • Reading ability sufficient to understand requests for quotation, company documents, and work instructions. • Ability to write simple correspondence and effectively present information in written form. • Ability to understand and communicate the Company’s manufacturing and delivery capabilities. • Knowledge of the computer system; ability to learn and use company programs is essential. • Proficient with Microsoft Office products including word-processing and data base functions, e-mail software and the use of the Internet. • Excellent organization evaluation and priority setting skills with the ability to manage multiple tasks simultaneously. Must prioritize and plan work activities to use time efficiently. EDUCATION and EXPERIENCE: • Minimum two year degree in Customer Service/Purchasing or Communications desired. • Experience in Customer Service/Purchasing in a manufacturing environment. Please email resume to careers@carr-recruiting See carr-recruiting for other job openings
Posted on: Wed, 03 Dec 2014 11:14:52 +0000
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