Customer Service Representative - Rosslyn REF: LMP000275/AZ/1 Advert Details Recruiter: Limpopo Personnel Updated on: 2014-08-25 00:00:00 AA/EE: Not Applicable Contract Permanent Location: Pretoria Available: ASAP Category: Information Technology Offer: 14 500 - 16 700 per month Monthly Introduction The purpose of the job is to action and close new calls within customer SLAs and MTTRMTTC and to provide IT support. Minimum Requirements •Certificates/Certification - A+ Certification Job Specification The successful incumbent will be based in Rosslyn, Pretoria. •Matric or other equivalent qualification. •2 years experience in maintaining equipment in an IT environment. •2 years desktop experience. •Field support. •A+ and N+ qualification. •Desktop certification (Microsoft/Windows certification) •Must be prepared to work shifts and over weekends. •Must have valid drivers license and own reliable transport. Skills/Competencies: •Computer literate in operating systems. •Mechanical skills. •Electronic skills. •Faultfinding techniques. •Excellent Customer Service Skills. •Customer focus and people focus. •Accountability. •Result orientated. •Collaboration and innovation. •Self-management. •Communication. •Perserverence and attention to detail. •Dedication and loyalty to customers. •Flexibility. •Self-development. •Intergrity and Problem Analysis. •Quality orientation. •Feedback and follow up. Key responsibilities: •Action and close new calls within customer SLAs and MTTR/MTTC. •Plan and manage daily activities and follow up CL calls. •Minimise recalls. •Ensure a first time fix rate. •Maintain and manage sufficient boot stock. •Complete and hand back any faulty parts (RAs) or customer RAs within 3 days. •Verify and sign warehouse reports, reconciling all discrepancies. •Book parts usage to the correct call and manage assigned calls. •Complete all administration within specified time frames as per policies. •Retain customer relationships at a professional level, ensuring zero escalations. •Manage productivity. •Comply with all QMS procedures. angie@limpersonnel
Posted on: Tue, 26 Aug 2014 06:32:59 +0000
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