Customer Service Representative (CSR) Overview: Our client is looking for an experienced call center representative that is a motivated self-starter with a passion for serving customers as a customer service representative. The customer service candidate must be a responsible person. The candidate must be customer focused, dependable, passionate, reliable, energetic, flexible, versatile, a team player, organized, & willing to work in a changing fast-paced environment. CSR Duties & Responsibilities: • Responsible for communicating with our customers via phone calls & e-mails. • Must be able to handle large volumes of phone calls (inbound & outbound). • Responsible for placing orders, handling refunds & setting up warranty replacements. • Provide knowledgeable answers to questions in regards to products and pricing. • Assisting customers with order status questions, resolving returns, shipping inquiries & disputes. • The CSR is responsible for troubleshooting the product & for saving the sale. • Taking payment information & other pertinent order information such as addresses & phone numbers. • Identify & escalate priority issues. • Document all call & e-mail information according to standard operating procedures. • Reporting any trending issues to the customer service leadership team & any other departments that require notification. • Perform other related duties as assigned by the Manager or Director of Customer Service. CSR Key Skills: • The CSR must have excellent customer service & sales skills. • The CSR must have a highly developed sense of integrity and commitment to customer satisfaction. • The CSR must be patient & positive. • The CSR must be proficient in computer applications. • The CSR should have good verbal & written communication skills. • The CSR should have good phone skills & listening skills. • The CSR should have problem analysis & problem solving skills. • The CSR should have the ability to work well alone & also within a team. • The CSR must be punctual & have very good time management skills. • The CSR should be active, self-motivated, a quick learner, & an innovative person. • The CSR should have the ability to make strong business decisions. CSR Qualifications and Requirements: • Must be able to work from 8:00 am until 4:30 pm, Monday through Friday. • The ideal candidate(s) should have previous experience of 1+ year(s) in a call center or customer service environment. • Must have basic MS office, browser, & computer & internet knowledge/skills. • Must be able to type 30+ WPM (words per minute). • Must have a high school diploma or GED equivalent.
Posted on: Wed, 15 Oct 2014 16:05:50 +0000
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