Customer Service Skills for Patient Satisfaction Online Cousre $29.95 Certificate Course OVERVIEW Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health care community. In this training video health care employees and professionals are reminded of their ability to impact the way the entire facility is viewed by a patient. Being mindful of the patients emotional needs improves quality of care. Some of the tips in this video training include “moments of truth” and how to use them effectively. Instruction is provided on how to respond appropriately to patient needs, provide service recovery for when things go wrong, and provide clear communication and understand the significance of complaints. The instruction from this video is easily applied immediately to improve the quality of care for all your patients. Course Format Video on Demand Video On Demand Continuing Education Units (CEUs) 0.0 Training Time ? 20 to 30 minutes Language(s) English Video Standard Definition Devices Supported Windows, Apple, Android, Browsers Supported Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry Required Plugins None Number of Lessons 9 Quiz Questions10 Question Feedback Wrong Answer Remediation TOPICS The course presents the following topical areas: Introduction Moment of Truth & Patient Privacy Avoid Negative Comments & Patient Confidentiality Practice Service Recovery Communicate Caring & Respect Provide Patient Information Encourage Complaints Prepare Patients for Discharge Conclusion
Posted on: Sun, 16 Mar 2014 16:50:17 +0000