Customers want the same pleasant, effective experience from large - TopicsExpress

Customers want the same pleasant, effective experience from large organizations that they get from boutique companies. Accommodating that desire for a bespoke customer experience can be a challenge for a large organization to scale. Ensuring that employees are not only trained in new capabilities, but also empowered to lead and contribute to their fullest potential, rather than remaining restricted by burdensome or outdated processes, is one of four essential elements of success in gaining results from a better customer experience. Find the other three success elements in our article Bringing out the best in people: bit.ly/McKBringBest

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