DHA2 :CLOSING 16 JANUARY 2014 POST NO 1 : CIVIC SERVICES SUPERVISOR, (4 POSITIONS) SALARY LEVEL : A basic salary of R227 802 to R268 338 per annum (Level 8). In addition, a range of competitive benefits are offered apply CENTRE : Eastern Cape: Medium Office: Grahamstown (1 Post) REF NO : HRMC 2/15/1a REPRESENTIVITY : Coloured, Indian, White Male /Female candidates are encouraged to apply CENTRE : Eastern Cape: Medium Office: Qumbu (1 Post) REF NO : HRMC 2/15/1b REPRESENTIVITY : Coloured, Indian, White Male /Female candidates are encouraged to apply CENTRE : Eastern Cape: Medium Office: Sterkspruit (1 Post) REF NO : HRMC 2/15/1c REPRESENTIVITY : Coloured, Indian, White Male /Female candidates are encouraged to apply CENTRE : North West: Large Office: Klerksdorp (1 Post) REF NO : HRMC 2/15/1d REPRESENTIVITY : Coloured, Indian, White Male /Female candidates are encouraged to apply REQUIREMENTS : • A three year Degree/ Diploma in a related field or an equivalent NQF level 6 qualification with 1 years’ experience in a Customer Service environment and / or a Grade 12 Certificate with 3 years’ experience in a Customer Service environment • A post-graduate qualification will serve as an added advantage • Experience in a Public Administration or Sales Office environment with proven experience in managing a small team is essential • Knowledge of the Immigration Act , Refugee Act as well as the Public Service Act and Regulations • Awareness of the rights within the South African Constitution • Understanding of the Departmental legislation and Human Resources policies and prescripts • Leading and supervising skills • Communication skills • Computer literacy and willingness to work extended hours, including weekends and/or holidays are essential • A valid driver’s license will be an added advantage. DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Monitor service delivery in accordance with internal service level standards and targets and client demands • Monitor service delivery bottlenecks, trends and errors and take corrective action • Ensure processes are executed according to Standard Operating Procedures • Produce quality reports regarding turnaround times, documents processed and error rates • Implement quality assurance measures to ensure quality of service delivery • Manage records / documentation according to DHA requirements • Deal with non-standard requests and issues from staff in the execution of their duties • Allocate work to staff members and monitor their progress against daily targets or goals • Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics • Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors • Render services in mobile units where required • Oversee the performance of the staff members and identify and address minor performance problems (escalate major performance, incapacity or misconduct matters to management) • Facilitate and direct staff in dealing with leave and other Human Resources administration requirements within the unit • Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements • Report all risks including e.g. overpayment, etc. according to required format to the Superior. ENQUIRIES : Eastern Cape: Mr L Jama, Tel No: (043) 604 6400
Posted on: Mon, 12 Jan 2015 10:42:21 +0000
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