DIRECT CLIENT REQIREMENT SAP CRM Business Analyst | Location: - TopicsExpress

DIRECT CLIENT REQIREMENT SAP CRM Business Analyst | Location: Sunnyvale, VA | 6+ months - immedite interview ! mail me profiles to pavan@consultglobalinc Specific for this role: • Experience with SAP CRM v7+ implementation/upgrade activity. • Experience managing and defining elements necessary for complex technical support processes in a CRM environment • Experience with complex business rules, workflows and efficient UI strategies. • Experience with differing types of A2A and B2B interfaces used to perform call and transaction routing in a large tech support center. • Previously mapped E2E process relationships and cross-functional data pathways throughout multiple systems (ERP/CRM/3rd Party) • Planned, generated and executed the complete and specific QA and UAT testing necessary for a technical support center Job Requirements: • Experience in SAP driven processes in CRM (as opposed to ERP) • Understanding of SAP customization practices • Experience with customer facing business operations and necessary support processes • Experience with gathering essential data used for support processes. • Understand data maintenance practices and data quality measurement • Excellent oral and written communication skills, including documentation and functional specs • Excellent analytic skills; prior experience performing business analysis • Knowledge of tools and processes • Detail oriented and strong organizational skills • Excellent negotiation skills • Creative problem solver • Familiar with Software Development practices and QA methods • Experienced working with remote teams (e.g. Offshore Development/QA, remote users, remote co-workers) • Ability to work collaboratively with other business analysts and cross functional peers to meet deadlines • Knowledgeable about the subject matter being supported • Ability to evaluate, define and prioritize activities/projects of self and others • Ability to handle multiple, moderately complex activities/projects concurrently

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