DVA Office Arrangements over December 2013/January 2014 All DVA offices will be closed from Monday, 24 December 2013 to Tuesday, 2 January 2014. DVA services over the Christmas-New Year period will be provided through the Departments after-hours arrangements; key DVA services are available, including: Transport - transport remains available if it is booked prior to the Christmas period. Alternatively, it can be paid for up-front and reimbursement sought from DVA at a later date. Transport can also be booked and reviewed, and travel expenses can be claimed through MyAccount, DVAs online services module. Hospital admissions - doctors can admit DVA patients into hospital without admissions approval over this period, and can seek any relevant approvals when DVA re-opens. Crisis counselling - VVCS-Veterans and Veterans Families Counselling Service offers 24-hour crisis counselling through Veterans Line toll free on 1800 011 046 to veterans of all conflicts and their families, including members of peace operations, and Defence Service Homes Insurance - help with policy and claim enquiries is available 24-hours a day on 1300 552 662, while payments can be made on 1300 304 989, for the cost of a local call. People who require Rehabilitation Appliances Program (RAP) supplies are advised to ensure they have enough supplies to last them through the Christmas-New Year period. In case of emergency, people should contact their Local Medical Officer or health care professional.
Posted on: Mon, 25 Nov 2013 23:12:43 +0000
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