Day 2 #Obamacare Woes. November 3. Went on Live Chat with healthcare.gov. [8:29:54 pm]: Welcome! Youre now connected to Health Insurance Marketplace Live Chat. Thanks for contacting us. My name is Mau. To protect your privacy, please dont provide any personal information, like Social Security Number, or any other sensitive medical or personal information. [8:31:54 pm]: CALLER I am a small business owner. I was notified that my policy went from $1600 a month for family to $2800 a month. I do not want to enter personal information, I just want to know what family plans are available for me to choose from. I live in New Jersey. [8:32:20 pm]: Mau One moment please while I look that up. [8:33:59 pm]: Mau Im sorry but apparently the easiest way to find out prices and coverage options for you and your family is to fill out a Marketplace application. By completing the application, youll receive a personalized report that tells you all the options you qualify for, including private insurance plans and free or low-cost coverage through Medicaid and the Childrens Health Insurance Program, also known as CHIP. We can also tell you if you qualify for lower costs on your monthly premiums and out-of-pocket expenses like deductibles, copayments, and coinsurance [8:36:50 pm]: Mau If you dont like to provide your personal info over the phone or online, there are many resources available to help you during the application and enrollment process. In all states, the Marketplace offers several kinds of assistance to help you understand your health coverage options and select a plan that meets your needs. There are people in your community trained and certified to help you. They are known by different names, like Navigators, application assisters, or certified application counselors. The names differ depending on who provides the service and where they are located, but all provide similar kinds of help. Insurance agents and brokers can also help you with your application and choices. If you would like to find out who is closest to you, you may contact the marketplace and they will look that up for you. Would you like the phone number? [8:38:34 pm]: Mau We are available to help you 24 hours a day, 7 days a week. You can reach us toll free at 1-800-318-2596. Hearing impaired callers using TTY technology can reach us at 1-855-889-4325. In addition to English and Spanish, we can provide assistance in a number of languages through an interpretation service. We are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. You can also follow the Marketplace on Twitter @HealthCareGov or connect to the Marketplace on Facebook.
Posted on: Mon, 04 Nov 2013 14:08:09 +0000