Dealing with the Public ….. I was told that I am useless and asleep on the job….. So today, I took a call from a woman who has been calling the State House for seventeen years to tell whoever answers the phone that they are useless and asleep on the job. And because we service the public, there is not a thing that can be done, and we have to be polite. I happened to pick up the phone when she called. She asked for one of my bosses, an Undersecretary. I explained to her that there was a process that she must follow before my boss can get involved. She kept telling me that I was not to transfer her to anyone else because everyone is lazy. Her complaint this time was about a circus training place in Somerville or Everett, (wasn’t clear which city) who needs to be looked at because of the women who were injured in the circus hair hanging accident. ME: “Mamm, I am trying to help you, however I am not the correct person who can help you with your circus complaint. I understand that you are upset, however I need to transfer you to the correct State Agency .” LADY: “Oh, you are going to put me through to the lazy, asleep on the job other state workers, aren’t you?” She proceeds to call several high up people in the Governor’s office names. ME: “Mamm, you are not correct. However, if you wish to speak to someone, you need to address them properly and by their respected titles.” LADY: “You must be new. I have never spoken to you before.” You are probably as lazy and as useless as they are! Asleep on the job! If you do not put the Undersecretary on the phone, then I am calling the Governor next.” ME: “ Mamm, I am transferring you now.” I will say it again, as I now see the other side of how public workers are treated by the public. So uncalled for! I am going to join the circus!
Posted on: Sat, 12 Jul 2014 02:25:24 +0000
Trending Topics
Recently Viewed Topics
© 2015