Dear Candidate, You are receiving this mail because the recruiter considers your profile to be suitable for the following job opportunity posted on Naukri. The details of the job are the following: View this Job Job Synopsis Walk-in for L2 Position- Specialist / Sr.specialist @ Chennai ! Company: HCL Technologies Limited Experience: 3 to 7 yrs Location: Chennai Walk-in details: Date- 22nd November, Starting Time: 10 AM Job Description Greetings from HCL Technologies!!! Opening for SD /RDS /GAM/ Dc-ops - L2 it is for IT Infra Structure . Open requirement for IT - L2- Specialist / Sr. Specialist !! Walk in Dates: 22nd Nov 2014 Perferred location - Chennai Role: Service Desk (IT Helpdesk) for Level-2 Experience:3 years - 7 years (Technical voice /semi voice, IT helpdesk /service Desk) Excellent Communication Job Description:- Hiring for Specialist /Sr Specilaist Technical Support to HCLs business clients. He / She will be responsible to provide voice/email/chat support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations. Responsibilities: - RDS Responsibilities Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout Prioritize change requests Create rollout plans for changes requests Coordinate implementation process Keep track of request and make sure they are implemented as planned Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Microsoft environment knowledge (desktop & server). Have some level of technical understanding of the products building up a desktop service. Experience from the desktop environment. Understanding and experience of change management process. Technical Requirements Excellent Communication in English Required JD- GAM : . Responsibilities Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc. To create and administer LAN accounts of the users To create and administer various shared resources e.g. Distribution Lists, Directories To provide permissions to the user as required by them To setup the servers as per the customer requirement To Standardize the network resources as per the client requirement Ensure that the customer has the appropriate access to the tools to support the business in an efficient way System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping Create LAN and/or E-mail account for the users and administer them. Grant permissions on various network resources available to users. Creation and administration of Global groups. Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms. Creation of New Directories as per the customer guidelines and grant permissions on them. Setting up servers as per the client standards and granting permissions on them. Creation, modification and deletion of user accounts on AIX Servers Creation, Modification and deletion of user accounts on Mainframe/RACF Creation, Modification and deletion of users accounts on Oracle/Sql Perform development and maintenance of knowledge Base for the User Account Maintenance Processes JD- SERVICE DESK - L2 Responsibilities Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/or may write training procedures Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of EUC operations JD- Dc-ops : Job Description: Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries. Manages the team in his / her respective shift. Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team. Ensures that an accurate shift handover happens to the next shift. Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure. Monitor the IT Infrastructure with various monitoring tools for example (Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.). Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact. Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s). Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs. Act as a trigger for the critical incident management process by involving the technical & incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution. Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams & external customers (only in absence of a service desk) Train & absorb the level 1 troubleshooting and other operational tasks from the various technical tracks. Assist the team lead in updating the run book and other technical and process documents for benefit of the entire team. Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts. Handover any incomplete tasks, open alerts and outages to the next shift. Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution. If your experience is relevant kindly Walk -In directly to venue location for interview : OR can send their updaed resumes to sonam_chawla@hcl OR can call @ 8800500765 Venue Details : Chennai: Sterling Technopolis:- HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi. Contact person - Jobin Thomas Timing for interview - 10 am to 4 pm Write on top of your resume Sonam and for which skill set and Level you are there for an interview. For any query reach me . Source/ reference - Sonam Number of rounds: Grammar test Voice and Accent round Technical round NOTE:-. Freshers/ other exp please dont apply Write Sonam Chawla on top of your resume . Regards, Sonam chawla Recruitment Team 8800500765 Role: Technical Support Manager Role Category: Technical Support Industry Type: IT-Hardware & Networking Functional Area: IT Hardware, Technical Support, Telecom Engineering Keywords: Technical Support, technical helpdesk, technical service desk, semi tech, technical voice, tech support voice, TSO, technical associate, servers, mointoring, ticketing tools, bmc, remedy, itil, remote desktop system, Global account management, GAM Desired Candidate Profile Education: (UG - Any Graduate - Any Specialization, Any Specialization, Any Specialization, Any Specialization) AND (PG - Any Post Graduate - Any Specialization, Any Specialization, Any Specialization, Any Specialization) AND (Doctorate - Any Doctorate - Any Specialization, Any Specialization, Any Specialization, Any Specialization) Company Profile HCL Technologies Limited HCL Technologies : HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of Indias original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCLs offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India. Regards, Sonam Chawla
Posted on: Fri, 21 Nov 2014 18:14:13 +0000
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