Dear Candidates, Number of Vacancies : 50 Salary(Min and Max): Max salary would be 3,00,000 including incentives (18k take home + 5k incentives ) Reporting To: Team Leader – Operations Job Designation: Technical Support Engineer Job Specification Qualification Graduates (B.Sc in Electronics, CS, IS only) or Diploma Holders (E&C, CS only) Under Graduates with Technical support experience can apply Minimum Qualification: Desired Qualification: Graduates (B.Sc in Electronics, CS, IS only) or Diploma Holders (E&C, CS only) Experience 1 Year minimum experience Minimum Experience required: Relevant Work experience: Technical Support work experience in BPO, system engineers. Skills Required: System H/W configuration knowledge, Basic OS knowledge, Basic Networking knowledge, Excellent Communication Skills over phone Responsibilities include: • Provide initial end user support for customers via phone, Chat or email as needed, with top CSAT as our primary goal. • Quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation. • Quickly identify trends and new issues and report them in a useful way to management. • Work closely with your team in a collaborative environment to quickly resolve issues. • Test and repro issues if needed to determine root cause • Review issue trends and quickly highlight and provide data to mgmt. on hot issues, especially after new driver and product releases. • High level and confident use of our CRM system • Attend product and driver meetings as needed to ensure support is ready. • Quickly learn new NVIDIA technology as needed • Identify and report areas for product/process improvement MINIMUM REQUIREMENTS: • Professional-level communication skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations. • Strong knowledge of NVIDIA products, graphics, games, and potential issues. • Ability to quickly setup and troubleshoot PCs • Knowledge and experience with Windows XP, Vista and Win7, various games and graphical apps including video editing software • At least 2 years of consumer technical support experience with an emphasis on gaming and graphics. • Windows system troubleshooting • PC hardware troubleshooting • Experience with HTPCs or other multimedia applications • Linux and/or Mac OS skills a strong plus • Outstanding follow up and organizational skills • Flexibility in terms of task, workloads and schedule are critical for this position Interview Date: 15th/17th March 2014 Interview Timings: 10 am to 1 pm. Be Practical No.613/40/1, First Floor, Dr.Rajkumar Road, Prakashnagar, Bangalore, Karnataka-560021. Landmark: TVS Show Room Contact Person: Mr Vikas Contact number: 9242079119
Posted on: Sat, 15 Mar 2014 11:46:26 +0000
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