Dear Mr. Ritz: I would like to answer your question about managing the office of Columbia County clerk, and how I would manage it. I would manage it the same as I do my business. If you buy a marriage license, and your marriage does not work out, you are not getting a refund. If you leave your dog in the hot car to buy a dog license, and the dog dies, you are not getting a refund - and I will report your animal cruelty to the proper authorities. If you file for a death certificate for your mother-in-law, only to find out she is not actually dead, again you are not getting a refund. I also do have to correct your misinformation. The cable you purchased on 09/06/2012 at 11:12:50 was $19.95, NOT $28 as you claim. You tried to return the cable to a staff person, not me at 12:04:45 - 51.92 minutes later, who followed our posted store policy. We NEVER promise a cable will be compatible, PERIOD. We do not do returns, either. This is stated on your invoice, and several places in our store. Unfortunately, I have found there are lots of people who just want to “borrow” cables. They buy a serial to USB converter, for example, so that can do a quick transfer of data from an older device, and then don’t need it anymore and want to return it. Or, we have people who try to return a defective item in a box purchased here, but it is not even the item that came in the box - hence the need for the policy. We did test your cable, and found it to work. We have NEVER charged a $40 fee to troubleshoot, our diagnostic fee is $15. We might have told you that if your machine had a virus or spyware that was preventing the driver from installing, a “typical” clean-up can run from ½ to 1 hour or $22.50 to $45.00. We bill in ½ increments, so a fee could never be $40. Had you actually brought your computer in, and we found the cable to be incompatible for some other reason, we would have exchanged it and waived the diagnostic fee. I have been self-employed since 1989, and had my store in Scappoose for over 17 years. I think that record speaks for itself.
Posted on: Sat, 18 Oct 2014 03:30:05 +0000
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