Dear Subscribers and former Subscribers, SORRY with folded hands. We are improving everyday with your feedback, When we started we faced so many issues right from Licenses to getting the right people, right production staff, cooks and chefs. Aligning our logistics teams to deliver a hot calorie counted meal within a 90 minute window across bangalore with traffic being the cause of delays irrespective of our planning. The quality of food and taste about 2 months ago came under extreme criticism from a segment of customers. We have done our best over the weeks to rectify issues sometimes that even happen in our own personal kitchens that we find difficult and sometime feel nearly impossible to CATCH. We are setting systems into place this quarter. However, as a co-founder, I sincerely apologise for the way our team may have dealt with the way we handled your irritations, delays and food complaints. Some of our replies could have been tempered/graceful/less rude, (without our frustrations of abuse from the customer)....after all.... CUSTOMER is king. So, going forward we are re-addressing our Social media interactions, customer service and above all Quality of food. We are human, we accept your opinions on our food and wish to improve. This is a promise we are undertaking to get to better and then great!! Guiding people on their Food choices and nutrition changes for their health in my career has been the most difficult CHANGE to master. What does not come from MOTHERLY love will not be accepted easily. Home cooked versus Chef cooked. We have recently appointed Visually disabled Marketing Operators to review feedback and build a mapping process for our areas of improvement. WE WANT TO IMPROVE. WE WILL TRY TO IMPROVE because this service is required by society and we will try to make all our TEAM members echo this sentiment to you. WE ARE HERE TO SERVE YOU THE CUSTOMER. Once again I apologise for the way we have handled your queries/complaints. WE SHOULD HAVE DONE IT BETTER. We are sorry and hope to wow you as we have always done. - Ryan Fernando Co-founder Itiffin
Posted on: Mon, 18 Aug 2014 08:15:28 +0000
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