Dear wizzair, Today I flew with Wizzair for the first, from Budapest to Barcelona, flight number W6 2375. Unfortunately I had a rather bad experience with this airline. By means of this message I would like to express my feelings and inform other Wizzair customers about the inconveniences you have caused me, and an estimated 50 other travellers on my flight. When I booked my flight on june 6th, I read through the confirmation email and it did not seem to contain a lot of information except for my booking number. This email mainly contained offers for extra leg space, priority check-in, car rentals and hotels. I reckoned all the important information would be at the top and saved the booking number. I had checked in online and I went to the check-in counter upon arrival at Budapest International Airport. Here I was asked to show my boarding pass, I replied that I was on my to the counter to get it. At this moment I was told that I had to print the my boarding pass myself; as stated in the confirmation email. Apparently the small letters at the bottom of the conformation email say so. I had never heard something like this before and just like many other wizzair customers I was flabbergasted. I then asked where I could print my boarding pass in order to proceed to the luggage check-in; I couldnt. Now this is where the real shock came in. The fee for checking in on the airport was 20 euros, plus an extra 10 euros for additional service fees. I did not agree with this procedure and I headed to the wizzair service counter to file my complaint. However, at the wizzair service counter there was no wizzair employee, neither was there on the whole airport. all airport employees refused to help me and could only tell me to pay and go the airplane. I am very disappointed in the service of the Budapest International Airport and the procedures of Wizzair. I believe that being able to check in at an airport is something which can be considered normal, and something where no additional fees are paid for. Just to put things into perspective, if I go to a hotel I do not bring my own room keys, I get them at the check-in counter, because I have already paid for it. The methods Wizzair used to make money is unfair to their customers and cannot be accepted. I will not travel with this airline again. I hope to have informed you well about my situation and I am looking forward to hear from you. Yours sincerely, Bram De Hoog
Posted on: Mon, 21 Jul 2014 10:16:29 +0000
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