Description: One of the greatest solution provider in electro mechanical field in Egypt is hiring now: SUPPORT ENGINEER Support Engineer Job location :Nasr City Primary Responsibilities: • Provides front-line support to customers by answering calls and technical questions and assisting with basic configuration issues • Provides NOC monitoring and management services by maintaining the managed networks while working with the customer and service processes. • Conducts follow up analysis on unresolved customer issues or escalates matter to the next appropriate Tier Level of support • Provides general technical support including test and turn up of new equipment, network configuration and assists in network migrations • Creates, maintains and provides detailed customer service reports (CSR) on all problem conditions reported on monitoring sites, ensuring the accuracy and timeliness of the data is maintained • Implements procedures outlined in product change notices as required by customer specifications, including hardware and software upgrades or system adjustments • Serves as a customer liaison and may provide information or clarification on equipment operation and provisioning • May assist higher level engineers in the field to reproduce problems customers are experiencing in order to produce solutions • Must be available for first, second and third shift Required Qualifications: • Bachelor’s degree in Computer Science / Information Technology or related field • 1- 2 year of progressive technical experience focusing on Networking and Desktop monitoring applications. • Strong background in networking (Firewalls, routers/, switches, network protocols, VPN, etc.) • Very Good Command of English. Net Salary: 2000 EGP rp-egypt/info.php?jobid=126 If you are interested please submit your CV to: web@rp-jobs & mention job Title in The subject (E-mails without Job Title Will Be Ignored) APPLY NOW! Share it you might help a friend out. Resource Professionals recruitment service (we don’t charge the candidate) Company Information: Resource Professionals (RP) Job Number of Vacancies: 1 Applying Email: web@rp-jobs Job Gender: Unspecified Job Category: Technical › IT Job Address: Cairo, Egypt
Posted on: Mon, 26 Jan 2015 12:30:00 +0000
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