Descrição da vaga Oversee the day-to-day operations of the Sales Department of Le Meridien TAhiti + Le Meridien Bora Bora and supervision of all team activities. In the absence of the Director of Sales and Marketing, assume full responsibility for the department and its operations. Source, secure and maximize revenue opportunities from dedicated account portfolio and leverage all sales tools and programs for maximum conversion. The Director of Sales will be required to conduct his/her duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. Position within the Sales and Marketing Cluster of Le Meridien Resorts in French Polynesia, based at Le Meridien Tahiti DUTIES •Assist in the development of year Business Plan for the hotels and then cascade this into a specific and measurable plan by segment and work with the DOSM to implement for the Sales team to execute. •Organize regular sales trips to develop potential markets and to maintain key customer relationships. •Manage and drive business for the key account base of the hotels, maximizing revenue opportunities and exceeding the set targets. •Collaborate closely with the sales team to ensure they are effectively managing their accounts and maximizing opportunities. Focus on new business opportunities whilst maintaining the existing accounts. •Plan and execute a series of familiarization tours to profile the Hotels and engage with customers for corporate companies’ decision makers, travel agents, airline associate, tour operators, convention organizers, meeting planners, incentive operators and other industry personnel. •Develop and refine a comprehensive mailing list/database for clients and in conjunction with the Marketing Communications Manager maintain a regular communication to this database on the hotel offers to encourage new and repeat business. •Assist in maintaining a strong team performance, by regularly reviewing KPI’s and goals against performance and realigning strategies according to results. •Maintain regular contact with the Starwood Sales Organization (SSO) offices and ensure they are copied on new business leads to assist in closing. •Develop and supervise all sales activities. •Prepare department performance reports and submit to DOSM on monthly basis. •In conjunction with the DOSM, effectively recruit, train and develop, certify and evaluate performance of associates. Ensure turnover reduction and optimization of productivity through efficient work practices. •Ensure all team members are fully versed on all aspects of the Starwood Programs including SPG/SPP/SPB, Star Choice and TeamHOT to ensure KPI’s are met and assists with building loyalty and encouraging repeat business. •Design working practices and conduct with Hotel’s Vision; consistently strive to meet and exceed the expectations of both internal and external guests. •Oversee the site inspections of team members to ensure use of brand and wow elements to ensure the Hotel’s key unique propositions are presented. •Develop an awareness of, and appreciation for, the richness of the cultural diversity of your clients, associate and location. •Identify opportunities for value added services to increase sales profitability and anticipate client needs. •Negotiate contracts only with approved suppliers as per corporate management policy and procedures. •In conjunction with the DOSM, prepare working schedules and annual leave schedules within budget, business expectations. •Conduct development and performance reviews, identifying key personnel for further development and structured career pathing. •Ensure all correspondence is written in the brand voice •Maintain a new business plan per segment which identifies future business opportunities in your market •Ensure all sales associates have conducted the Starwood Online Sales Orientation tool, accessible on the development center on Starwood One. Competências e experiências desejadas Skills & Expertise •Must be able to read and write to facilitate the communication process. •Requires excellent communication skills, both verbal and written. •Knowledge of French Polynesia market segmentation for business and key feeder markets in the hotel business •Opera (PMS), LANYON, all Microsoft Programs. •Convey a high level of understanding of the importance of attention to detail. Additional Skill required: •Excellent written and spoken English and French are a must. Italian, Spanish and Portuguese will be a plus. •Good computer skills with minimum requirement in use of Microsoft Windows 2007 or higher, Microsoft Office 2007 or higher, Internet and other popular software. •Good interpersonal & communication skills. •Ability to work independently and as a team. •Ready to travel extensively Education •A Diploma or equivalent education required Experience •Minimum 5 years’ experience in Sales within an international hotel chain •Experience in resort required Descrição da empresa Completely re-imagined in 2011 Le Meridien Tahiti welcomes your guests in a contemporary style while retaining an authentic Polynesian touch. The 138 spacious rooms and 12 Polynesian style overeater bungalows offer exceptional views of the lagoon and our luxurious gardens. Le Meridien Bora Bora reopened in 2011 after completing an extensive renovation. Completely re designed in an elegant contemporary style with a Tahitian flavor this luxury 4.5 star resort has created a brand new Le Meridien experience. The resort features 6 beach bungalows, 4 two bedroom beach pool villas and 87 overwater bungalows – all with the largest glass floors in Bora Bora.
Posted on: Tue, 15 Oct 2013 15:03:50 +0000
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