Desktop Support Officer Fixed Term Contract Multiple positions across Tasmania The Role The Desktop Support Officer is responsible for the day to day support and maintenance within the organisations desktop computing environment, supporting service management processes under the direction of the IT Service Delivery Leader. Maintaining innovation and adaptability focuses are key cultural objectives to ensure delivery of value to TasNetworks. The Challenges Handling incidents and requests, owning and managing them throughout their life cycle Maintaining effective customer relationships in a stressful environment. Delivering the high quality support critical to achieving business goals. Supporting changes across business, technology and process boundaries. Aid user efficiency and satisfaction based on business knowledge. The Team TasNetworks commenced operations on 1 July 2014. It has been formed by a merger between Auroras distribution network (the poles and wires) and Transends network (the big towers and lines). TasNetworks supplies the power from the generation source to homes and businesses through a network of transmission towers, substations and powerlines. We also: build, maintain and operate the network establish new connections where infrastructure does not currently exist respond to, and repair, outages and faults operate and maintain a 24-hour fault call centre read, replace and repair your meter provide education, advice and information about electrical safety deliver nationally accredited training to lineworker apprentices, contracts and sub-contractors, local councils and civil construction organisations own and operate a telecommunications business that serves customers in the electricity industry and other industries. Our vision is to be Trusted by our customers to deliver today and create a better tomorrow. Applications close 4 February 2015 at 9.00 am AEST. seek.au/job/27979047?pos=36&type=standard
Posted on: Wed, 21 Jan 2015 04:20:39 +0000