Do You Understand The Words That are Coming Out my Mouth? From SOLAR LIFE The Science On Living A Righteous Life Shine Bright Live Right. Barriers to Communication: 1. Jumping to conclusions. We skip Statements of Fact We make Statements of Inference. Inferences are not achieved with mathematical rigor. Inferences do not have the certainty obtained with deductive reasoning. Inferences tend to reflect prior knowledge and experience as well as personal beliefs and assumptions. Inferences thus tend to reflect ones stake in a situation or ones interests in the outcome. People may reason differently or bring different assumptions or premises to bear. 2. We assume that words contain the meaning of what the speaker says and that the speaker is using the words the same way we would. Words are just pointers used by individuals. Meaning is found in people, not in words. To understand a person, one must learn how the person thinks. Pay close attention to the nonverbal messages. EFFECTIVE LISTENING SKILLS. We are given two ears but only one mouth because listening is twice as hard as talking. THREE MODES OF LISTENING... 1. Competitive or Combative Listening. This is where we pretend to pay attention but instead are actually formulating the next question or comment and listening for an opening to take the floor . 2. Passive or Attentive Listening. We listen attentively, assuming we heard and understand the other person correctly, but never verify that we have. 3. Active of Reflective Listening. In active listening, we are genuinely interested in understanding what the other person is saying, thinking, and feeling. Active or reflective listening is distinguished from Attentive Listening in that we actively check out our understanding of what the respondent wants to convey, usually by restating or paraphrasing their message.... Listening Tips: Paraphrase, and avoid parroting back the words; Look for the feeling or intent beyond the words; Inhibit the impulse to immediately answer questions; Know when to quit listening and when to respond with your own message; If you do not understand, be honest and ask for clarification; Avoid looking at your watch or other activities around you; Be empathic and nonjudgmental. Capture the Essence of Good Listening: Good listeners listen with their faces. Tilt the face towards the channel of information. Use other receptors besides the ears (look for nonverbal clues). Look at the speaker; always maintain eye contact. Be attentive. Avoid distractions. Ask questions; respond verbally and nonverbally. Dont interrupt. Those who are good at communication know the importance of listening, which is perhaps more important than speaking. If you are really listening intently, you should feel tired after your speaker has finished. Effective listening is an active rather than a passive activity. The receiver must be an active participant for the cycle of communication to be complete .Source: Dallas Council Leadership Development..
Posted on: Wed, 19 Nov 2014 00:44:56 +0000
Trending Topics
Recently Viewed Topics
© 2015