Do not buy any appliances from Home Depot. Joe and I purchased a Samsung washer and dryer from Home Depot over a month ago. They told us it had to be ordered as it was a hot item. The delivery was scheduled for yesterday. All I received was a telephone call the day before indicating it would be delivered between 2 pm and 6 pm. Well, after taking the day off, the delivery finally arrived at 4:35 pm. I could have worked all day and still made it home before they arrived. Anyway, the dryer was unpackaged and delivered to my laundry room, the washer, however, was found to be damaged after unpacking. The delivery driver called Samsung who informed me they could replace the washer and deliver it on Saturday. I need an early delivery as we have a family gathering later in the day so I relayed this information to Samsung who informed me they do not schedule the deliveries, Home Depot does. So I proceeded to arrange for the replacement with Samsung and contacted Home Depot immediately voicing my concern and request for an early delivery. Today, when I got home from work (7:00 pm), I received a message from Samsung my delivery of the washer has changed and now will be on October 1st. I cannot afford to take another day off. After talking with Samsung and Home Depot it is apparent they do not care if they inconvenience their consumers. Lockport Home Depot was less than helpful. Now the dilemma is, WE PAID FOR THESE APPLIANCES A MONTH AGO. No one can guarantee when we will be reimbursed. So my Facebook friends, where can I get a good deal on a new washer and dryer with delivery at a convenient time? Facebook friends, do not patronize Home Depot unless you have money to spare at your own expense. Please spread the word, no one needs to go through what Joe and I are going through. Oh, and the bonus is, our credit information was compromised by Home Depot. Anyone know a good lawyer??????
Posted on: Wed, 24 Sep 2014 23:58:48 +0000
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