Dont think this will end well... Tina: Hello, welcome to Verizon Wireless sales chat! My name is Tina, may I have your name, please? Nick: My name is Nick. I am considering an iPhone 4s now that my contract is up on my droid. The phone is free. Is there no upgrade charge? Tina: Hello Nick! I would be more than happy to assist with your order! But before we begin, let me ask you a few questions... Nick: I really dont need much info. Just wondering if there is an upgrade fee from the droid Razr max to the 4S Tina: I will need to access your account before I can tell you if you have an upgrade available. Nick: I DO have one available. Rina: What I can do is walk you through your My verizon to see if you have an upgrade available. How does that sound? Nick: I DO have an upgrade available. I am sure of it. Nick: Just asking if I pay an upgrade fee from the razzr to the 4s Tina: I do understand. This way, we can help you process that order for you. There would be an upgrade fee of $30 that would be due during the order. Is your iPhone in like new condition? Nick: I am not sure I will order. I was charged an upgrade fee two years ago when I went from the 4S to the Razr. Why am I charged an upgrade fee going back to the 4s? Tina: I do understand. If the Razr is in great condition we can help offset the fee. How does that sound? Nick: It is in great condition, but it doesnt make sense that I have to give something to offset the fee. There should be no fee. Im downgrading. Tina: Both of these are smart phones so its really not a downgrad. Nick: That is not what they told me when I switched. They said the upgrade fee was because the Razzr was a better phone. Tina: I completely understand but they are both still smartphones. Nick: What is the upgrade? Tina: The passwords you provided are not what I have so I cant provide account specific information. Nick: You gave me the info I needed. Thanks. Tina: Is there anything else I can do for you today? Nick: If you cant logically explain an upgrade fee for going backwards, then no. You have been nice. Tina: This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever. Nick: I already have all that. Im just downgrading my phone. Nick: The problem here is that it is inappropriate to call it an upgrade fee. Nick: I appreciate your time. I wont be getting a new phone. Tina: You are correct! An upgrade is getting a new device for a 2 year contract. Nick: A better device. An upgraded device :) Tina: Correct. It is a way to offer our customers newer devices every 2 years. Nick: But I am wanting a device that is a year older than the 2 year old device I have now. Tina: Nick I completely understand! Nick: I know you do ;) Tina: Will you verify the last four of your SSN? Nick: The fee is the fee regardless of if I need it. It pays for all the others who do need it. Its as if Obama owns Verizon. Nick: **** Tina: Great! Now that you have verified the account I can tell you that you are eligible for a Free iPhone 5C 32GB while supplies last (ship date 9/12) Nick: NOW WERE TALKING! Tina: Does that interest you? Tina: I couldnt tell you until the account was verified. Tina: Lets get this today! Nick: Can you waive the upgrade fee? Nick: Wait.. 5c? How much for the 5S? Tina: Thank you for your patience. I just wanted to let you know I am researching that information for you. Nick: k ty
Posted on: Tue, 09 Sep 2014 21:58:35 +0000
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