EQUITY BANK STATEMENT ON THE RECENT SERVICE DELAYS Equity Centre .........10th July 2013, Equity Bank has in the last few days experienced a delay in service delivery caused by a process of enhancing our data storage capacity to enable us increase our offering on our delivery channels especially ATMs. The experienced delays were not foreseen or expected as we had envisaged seamless backend operations without affecting our customers experience. We had anticipated that the enhancement would be over before month end. Our team has now resolved all issues that were causing delays and we are pleased to inform you that our services are now back to normal in all our outlets. We are also pleased to inform you that following this enhancement, our 8.4 million customers can now apply for overdraft facilities from our ATMS upon going through the normal appraisal process. This follows a successful pilot test of this service with over 1.4 million customers who have been accessing this service through our ATMs. The enhancement of our storage facility saw the acquisition and installation of the latest enterprise IBM DS8800 storage system to cater for increased storage and processing requirements. The bank has also installed IBM’s latest powerful Power 7 Systems – p795 at our data centres to power the analytics. This enhancements makes our data storage and processing capability the best and most robust in this region. We sincerely apologize to all our esteemed customers for inconveniences caused by this delay in our services recently. We assure you of and reiterate our commitment to continue serving you with dedication as we continue walking together in our financial services journey. We believe that this enhancement will offer our customers an exceptional experience in accessing credit facilities faster, easily and more conveniently through our ATMs. We are committed to continue innovating ways of ensuring that you enjoy the freedom of modern banking by deploying cutting edge technology. Once again, thank you for your patience, understanding and support that you have continued to give us in our partnership with you. Please feel free to contact us as well as our Branch Managers for any service support that you may require.
Posted on: Wed, 10 Jul 2013 13:31:23 +0000
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