Enterprise reported that data has indicated that insurance companies are improving turn-around times - by more than 25 percent - when they refer policyholders to collision repair centers using the companys Automated Rental Management System (ARMS). Enterprises length-of-rental reporting allows us to measure our performance against the market average. Its helped us shave more than two days off our cycle time, said Chris Pohanka, vice president of operations, Pohanka Collision Centers of Virginia and Maryland. According to a release from the company, facilities like Pohanka Collision Centers use ARMS to benchmark their performance against local, regional and national trends, as well as to sort their results by insurance company. By getting customers back into their repaired vehicles faster, Pohanka noted, weve been able to grow our business and maintain excellent relationships with customers and insurance companies alike. Enterprise said the ARMS length-of-rental (LOR) data helps collision repair centers increase operating efficiencies, enhance customer service and streamline communications with insurance companies and customers. Customer satisfaction research firm J.D. Power has reported that providing exceptional customer service during the auto claims process is an element in driving customer loyalty and advocacy. Losing a customer due to perceived excessive repair time is costly for both collision repair centers and insurers, said Frank LaViola, Assistant Vice President of Collision Industry Relations, Enterprise Rent-A-Car. Thats why cycle time has become one of the most important performance metrics in the collision repair industry. With ARMS, communication between insurance companies, collision repair centers and car rental offices is streamlined to help reduce cycle time and get policy holders back in their cars sooner. More information and complete details: armsautosuite
Posted on: Wed, 30 Jul 2014 13:53:53 +0000
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