Exactly what do we do? Convergys takes pride in providing excellent customer service support on behalf of our clients (Many of whom are Fortune 500 companies). Simply put, we are looking for great people with a passion for customer service. Instead of working in a traditional call center environment, our Convergys Anywhere program hires customer service agents who work from home. For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service agent – answering that call on behalf of one of our clients. These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, guiding customers through troubleshooting steps, etc. We do offer PAID TRAINING and EMPLOYEE BENEFITS. You also save a lot of money and time, and oftentimes have less stress, when you work from home. There is no gas to purchase, windshields to scrape in the winter, bad weather to drive through, clothes to purchase or dry clean, lunches and expensive coffee to purchase daily, etc. We are actively recruiting FULL TIME Customer Service, Sales & Service, and Technical Support Representatives (with benefits). We have three basic types of work from home positions; all required to provide customer service support. Some positions are more sales or technically focused. During the application process you will be asked to identify which of these positions most interests you. Your qualifications and experience will be reviewed as part of the evaluation process. Minimum Requirements/Additional Info: High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales & Service position). We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process. You can work from a laptop, but will need to be hard-wired while working. A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls. This phone is not used to receive your incoming work calls; your Internet connection is used for that. You should be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others. Think about how much you enjoy receiving excellent customer service yourself. Well, we need you to take pride in providing that same great service to others. We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Starting salary $9/hour. Great benefit options include: medical, dental, 401K, and tuition reimbursement. We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives. If you are excited about the idea of working from home, we invite you to apply online at convergysworkathome. You will be able to learn more, view our hiring locations and technical requirements and then get YOUR application process started. We look forward to hearing from you. EEO Employer/Vet/Disabled.
Posted on: Thu, 20 Mar 2014 11:03:25 +0000
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