Excerpt: If I were shopping for health insurance, and I had tried, and failed, to log on to a web site twice – not forty times, but twice! – they would have lost my business and I would have taken my money to a competitor in the not unreasonable belief that if these people are so incompetent that they can’t even take my money then maybe I shouldn’t be trusting them with my daughter’s heart transplant
Posted on: Fri, 18 Oct 2013 12:07:40 +0000
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