Exciting Vacancy at Wakanow: Wakanow is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.Wakanow offers travelers the cheapest available fares for flights, hotel reserva...Wakanow is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.Wakanow offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.Job descriptionMonitor Telephone calls, e-mails and chats from the Call Centre to ensure continuous improvement of service qualityGive feedback to Customer Care Representatives on Calls, e-mail and chat qualityProduce daily/ weekly quality assessment reportCapture performance management indices from Call Centre and other staff of the CompanyIdentifies outlier(s) (those whose performance are far below the standard) and recommend them for trainingOrganise Mystery shopping for Wakanow outlets and capture reportsIdentify training needs based on result of continuous quality monitoringKeep a library of Good, average and poor calls/ e-mails and live chats dlvr.it/8G4X5l
Posted on: Tue, 27 Jan 2015 08:00:44 +0000
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