FEMINISTS HELPING FEMINISTS Email reads: Hey! I was hoping you could post this and/or offer some insight. Thanks. I was browsing documentaries on Netflix and came across The Brandon Teena Story. I hovered over it to read the description out of curiosity and was immediately angered: Interviews, reenactments and news footage tell the tragic story of a woman who identified and dressed as a man and was beaten and then murdered. Brandon Teena was not a woman who identified...as a man, he was a man, and he wasnt just beaten and murdered, he was tortured and raped and humiliated and dismissed by law enforcement because of his gender identity, and calling him a woman in a documentary about his life and death is another example of the trans erasure and transphobia that took his life. Im seriously livid about this. I want to contact Netflix about this, but I feel like a phone call to customer support isnt even going to be heard by the right people. I dont expect a customer service rep to change a movie description just because I ask them to, let alone have the ability to just change a movies description on a whim. I work customer service in a retail setting, and I know its frustrating and discouraging for me when a customer comes to me with a complaint that is out of my control and I cant fix it, even if I agree with them (and I do a lot of times!). Im hesitant to encourage people to inundate customer service reps with complaints when they cant do anything but pass the word along to their higher ups and hope it keeps climbing the chain, because thats mentally taxing and unfair to the service reps. That being said, I feel like this is the kind of thing I cant just let go, either. Netflix doesnt have an e-mail address that I could find. Any thoughts on how to communicate to the Powers That Be at Netflix that this is unacceptable?
Posted on: Mon, 29 Sep 2014 22:12:32 +0000
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