FREE Smaal Business Center Seminar Developing a Customer Service Plan for Your Business – Tim Dannelly Tuesday, September 23, 2014, 6:00-9:00 p.m. Isothermal Community College, Spindale Campus, Communication Technology Bldg, Room 108 Business Owners are quickly realizing today’s shopper are no longer brand-loyal. Still, the quality of service and atmosphere of your business influence your customer’s decision to purchase and their intention to return. Your customer will return to a store providing the best deal and the highest degree of personal service. Is your store known for these traits? You will learn: • How to identify and provide what your market wants • Steps to helping employees develop Customer Centered Thinking • How to embolden employees faced with aggressive competition • Ways to motivate employees to encourage return business While your competitors react to the ups and downs of the marketplace, you’ll be leading the way to the prosperous future! All of the Seminars will be held in the Communication Technology Building, Room 108, they are FREE and the times are 6:00-9:00 p.m. NEW this year, it is strongly recommended that you register online at: https://ncsbc.net//center.aspx?center=75260 if you can’t, you can still call or email: Dee Spurlin 828-395-1416 [email protected]
Posted on: Fri, 19 Sep 2014 14:35:29 +0000
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