FRONT OFFICE MANAGER IN PORTUGAL/QUINTA DA LAGO of Monte da Quinta Resort is responsible for overseeing housekeeping operations. Portuguese and English language is a “MUST”. JOB SUMMARY Administers front office functions and supervises staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with the Management team and employees to carry out procedures ensuring an efficient check in and check out process. CANDIDATE PROFILE Education and Experience Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration. · Typically 3 years of Front Office/Guest Service experience including management experience. · Demonstrated understanding of hotel operations and demonstrated commitment to a compliance and quality function. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. ABOUT OUR RESORT At Europes end, the Algarve lies a preserved secret that was fashioned for those that value the serenity of cultured natural surroundings. Amidst Quinta do Lago a piece of heaven with 3 of Europe’s best golf courses, a natural park, 3 km of beaches and 1594 acres of pine trees & lakes rests Monte da Quinta Resort with its manicured gardens and unique hospitality approach. We pride ourselves in creating an experience that is enticing for older & younger generations alike. The resort offers 132 styled suites on 2 floors, an internationally tinted cuisine, a kids club to treat the little ones, a lounge bar to kick back and indulge in our signature cocktail, a spa for the indulgent, a gym for the active, a business center for the workaholic, a game room for the playful, a pool & a bioorganic swimming pond to cool off in the summer heat. Contact: Tomris Oezkul Mail: tomris@terrahotels
Posted on: Mon, 27 Jan 2014 07:49:02 +0000
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