FYI- Patients (guests) mentally prepare for treatment in the waiting room so pamper them a bit & give them tools to entertain themselves. Katharina Schmidt and Anita Maeck provided these insights. Consider installing WiFi and TV (even better, a quiet radio or relaxation music). Provide current newspapers, puzzles & bottled water. Comfortable, modern furniture, plants, warm lighting, a consistent color schemes with attractive wall decor will reduce anxiety & produce a more relaxing atmosphere. If they feel comfortable and can pass the time pleasantly, you’ll create customer loyalty (with return visits) and win new patients thru referrals.
Posted on: Thu, 16 Oct 2014 11:30:00 +0000
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