Fellow Self-Drive Enthusiasts, As you know, at Zoomcar we truly value the feedback of our community. Over the last few weeks we have aggressively increased the size of our fleet by more than 2X and taken the Zoom experience to fellow enthusiasts in Delhi NCR. We hope this addresses the number one improvement that you wanted to see in our service – car availability. We have also diversified our selection of cars by adding Honda Amaze, the awesome Mercedes GLA Class, 2015 Mahindra Scorpio and Tata Nano (coming soon). Going full-steam ahead, we have added over 25 new pickup locations across Bangalore and Pune, while in Delhi NCR, we launched with a record 10 locations! This boom in locations was based on our community’s feedback of wanting a Zoomcar in their neighbourhood. We hope that now it’s super convenient for an even larger section of our community to access a Zoomcar of their choice, whenever they need. While we pursued this expansion, we were keen to hear feedback from you – and you rightly delivered! The entire Zoomcar team is fanatical about providing a smooth, hassle free, self-drive car rental experience and we acknowledge that on certain occasions we have not lived up to the high standards you have come to expect from us. Be assured that every word of your feedback has been closely monitored and reviewed. Over the next few weeks, we will make process refinements around critical areas like refunds, vehicle cleanliness, and keyless entry. Were also selectively hiring more talent and refining our technology alongside our operations overhaul to make sure that customer experience stays in top shape. During this period of evolution, we request all of you to bear with us. Exceptional customer service is our #1 priority and we will continue to take steps to address any concerns that you may have. Keep Zooming! Greg Moran and David Back zoomcar
Posted on: Fri, 19 Dec 2014 05:25:33 +0000
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