Five of the former Bank of America employees stated that they were encouraged to mislead customers. ‘We were told to lie to customers and claim that Bank of America had not received documents it had requested,’ said Simone Gordon, who worked at the bank from 2007 until early 2012 as a senior collector. ‘We were told that admitting that the Bank received documents would open a can of worms,’ she said, since the bank was required to underwrite applications within 30 days of receiving documents and didn’t have adequate staff. Wilson said each underwriter commonly had 400 outstanding applications awaiting review.”
Posted on: Wed, 10 Jul 2013 23:33:43 +0000
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