For every course I run, I usually include a customer satisfaction - TopicsExpress

For every course I run, I usually include a customer satisfaction survey at the end (or for Life Book mid-year). I do these to genuinely learn how I can improve my courses/ products, but each time I run them I DREAD reading the responses because though I usually have 90% of customers super happy, there are always 1 or 2 people slating the product (and I mean SLATING). And while I really know that 90% positive vs 10% negative is a REALLY good outcome, the negative comments of those 2 people throw me into orbit, activate my fight/ flight response, get my adrenaline pumping and means I need therapy for about a week to overcome it all. LOL. No, I dont deal well with negative criticism. ;) (The LB survey went out last night, so any love mojo sent my way would be wonderful thank you).

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