For those curious, heres the reply from Julep Shawn Brady. Thank you for reaching out to us. Were sorry to hear youre dissatisfied with our most recent Mystery Box. These are a mystery so there is no guarantee as to what will be included in your package. The Jewel Heist theme of this Mystery Box was in reference to the contest all Mystery Box purchasers were entered in with their purchase. We apologize that you did not receive the products you were anticipating. We love hearing feedback from our Mavens in order to make future promotions better. We will pass this information along to the proper departments. The value of the Mystery Boxes is based on the retail value of the products before any discounts. This is just as we would say for Maven Boxes that they include $40+ worth of products. The Julep Lip Vernis – Peony was first introduced in 2012 but has been manufactured again since the original introduction of this product. None of the products sent out are expired. All of these boxes are final sale. We are not able to provide a refund or replacement products for any of the boxes sent. We do want to make sure that you receive something that you enjoy. We have awarded your account 950 Jules for an add-on of your choice in the future. We hope you can find something perfect in your next Maven Box. Again we are sorry for your frustrations. Please let us know if you have any other questions and we would be more than happy to assist you.
Posted on: Thu, 18 Sep 2014 23:38:00 +0000
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