From: MIRACLE GUEST SERVICES SUPERVISOR Sent: Saturday, August 09, 2014 12:14 PM To: MIRACLE CRUISE DIRECTOR; MIRACLE SHORE EXCUESION MANAGER Cc: MIRACLE ASSISTANT CRUISE DIRECTOR; MIRACLE GUEST SERVICES MANAGER; MIRACLE GUEST SERVICES SUPERVISOR; MIRACLE GUEST SERVICES Subject: Guest Mrs_______ Cabin **** - Wet clothes comment Good Morning John, Mrs. -------- from stateroom **** advised that she was angry so much that she saw another cruise line had provided their guests with water proof jackets. Guest said that her clothing was very wet John from the rain and her tour whale watching. Guest has asked to mention this to you and has asked for comp laundry service. Thank you & Kind Regards Guest Services Supervisor, Carnival Miracle Carnival Cruise Lines So, she is talking about the ponchos that the Seven Seas ship seems to have given their guests. Is there an expectation that we should provide these? I mean, this is Alaska and it rains, I think most understand that. We used to sell them some years ago for about $4 or so but do we need to have these on board ? Good advertising if we had Carnival on the back but…………..do we need them, would you buy one ? cheers
Posted on: Sat, 09 Aug 2014 20:52:09 +0000