From: Robert Watts To: derek dunning ; Derek at work Sent: Friday, 7 June 2013, 14:09 Subject: Complaint Satisfaction Survey Dear Mr Lee, COMPLAINT SATISFACTION SURVEY This is in relation to the complaint about: Communal Window Date raised: October 2012 If you could kindly score each question - 1 represents Very Dissatisfied, 5 Very Satisfied, the full range are: Very Dissatisfied Fairly Dissatisfied Neither Satisfied or Dissatisfied Fairly Satisfied Very Satisfied Q1. How satisfied were you with how quickly your complaint was handled? Q2. How satisfied were you with the way your complaint was handled? Q3. Did we keep you informed with progress with your complaint? Q4. How satisfied are you with the way your complaint was resolved? Q5. How satisfied are you with our complaints procedure? Q6. Is there anything else you would like to let us know? Many thanks for your assistance. These performance indicators are reported back to senior management on a quarterly basis so your feedback is much appreciated. Please return in the attached pre paid envelope. * PRIZE DRAW – £30 VOUCHER WILL BE SENT TO WINNER – TAKES PLACE JULY 2013 Bob Watts Policy & Performance Officer Gateway Housing Association Tel: 020 8709 4313 Email: [email protected] Fax: 020 8709 4400 gatewayhousing.org.uk
Posted on: Sat, 08 Jun 2013 10:21:12 +0000
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